Parsing Issue

Incident Report for Rainforest API

Resolved

The cart on amazon.com is functional again, and stock_estimation requests are succeeding.

Posted Jul 03, 2021 - 18:41 BST

Update

This issue appears to only affect the Amazon.com domain currently. Stock Estimation requests to other Amazon domains are succeeding as normal.

Posted Jul 03, 2021 - 17:21 BST

Update

Collections with their "Type" set to "stock_estimation" will automatically remain in the "queued" state until Amazon resolve the cart issue and Rainforest requests begin succeeding again. No further action is required on your part - the Collections will automatically resume.

Posted Jul 03, 2021 - 17:12 BST

Update

We are continuing to monitor for any further issues.

Posted Jul 03, 2021 - 17:10 BST

Monitoring

This issue is caused by Amazon.com currently having an issue with the Cart. The issue is widely reported on social media (https://twitter.com/JeremyLaurenson/status/1411342926869901313) so we anticipate Amazon will resolve the issue shortly.

In the meantime "type=stock_estimation" requests will fail due to the underlying Amazon failure.

We will closely monitor the situation and update this incident as soon as Amazon resolve the issue.

Posted Jul 03, 2021 - 17:10 BST

Identified

Stock Estimation result parsing is currently experiencing a critical error with no stock estimation information being parsed due to an outage on the Amazon.com site itself.

Posted Jul 03, 2021 - 15:48 BST

This incident affected: Parsing Status (Stock Estimation Requests).